Shipping policy

COFFEE DELIVERIES

We aim to process coffee orders within 48 hours Monday-Friday. We ship to mainland UK using our preferred carrier. We don’t yet ship internationally, but please send us an email with your query and we will do our best to accommodate: hello@highgrade.coffee

• Next Day - £5.99
  

*We offer free delivery on coffee orders over £40

EQUIPMENT & MERCH DELIVERIES

Most equipment orders are processed within 3-5 business days and will ship using a next-day service. You will receive a tracking number by email, or text If you supplied a mobile number at checkout. Turnarounds on Pre-Order items can take 4-6 weeks to process. Once your merch order is ready to ship, you will get an email confirming when to expect your delivery.

DAMAGED DELIVERY

We hope you receive your delivery in the condition that it leaves us, however if your parcel has been damaged in transit, please reach out to us as soon as hello@highgrade.coffee possible (ideally within 48 hours) so we can rectify it with the carrier.  See here for more details on returns & refunds.